Staffing Structure with Small Numbers
Many lifelong learning organizations operate with five or less staff. With a limited number of staff it is more challenging to implement LERN’s Ideal Staffing Structure.
Working with Your Shy Streak in Contract Training
It’s not a sin, it’s a personality quality: you’re shy. Shyness itself is not a problem, but if it’s getting in the way of your sales success, then here are some tips for working with your shy self to get sales.
How Much Programming Can a Program Staff Person Manage?
A question a supervisor of program directors, managers or coordinators may ask is…How many programs, courses and classes/sections should a programming staff person be able to manage during a year?
5 Keys to Great Customer Service
Great — not good — customer service is an essential part of running a successful lifelong learning program.
In fact, if customers don’t come first in everything your program does, you are in danger of failing them, says Fred Bayley, LERN Senior Consultant and customer service expert.
Keeping Staff Engaged in their Work
Keeping staff engaged is one of the challenges of the decade. With engagement, staff will become more loyal, more productive, and more connected to their work. People who are disengaged are more likely to miss work, make mistakes, have conflicts, and cause discontent among other staff because they are not involved and attentive in their work.
Growing Impact of Information Specialists
In the 1980’s, LERN introduced to North American continuing education and lifelong learning programs, the Information Specialist position. LERN had successfully added the Information Specialist position to LERN’s staffing structure and was reaping significant benefits, including increased LERN member satisfaction.
Ideal Staffing Percentages
Every continuing education and lifelong learning program is unique, although 80 percent of what each program does is the same – develop and offer courses, market, manage operations. Some programs also sell contracts. Uniqueness is dictated by where the program is located, the institution or organization the program is part of, the market segments being
The Fundamentals – Recruiting Teachers Tip Sheet
Below is a tip sheet on recruiting teachers.
Sample Regulated Contractor Manual
A sample regulated contractor manual from the City of Penticton Parks, Recreation and Culture Division.
Sample Couse Instructor Manual
A sample course instructor manual from City of Mentor Parks, Recreation and Public Facilities.
Sample Contract Instructor Policy and Procedures Manual
A sample contract instructor policy and procedures manual form City of Yorba Linda Parks and Recreation.
Sample Independent Contractor Instructor Handbook and Proposal
A sample independent contractor instructor handbook and proposal from City of San Ramon Parks and Community Services.
Sample Leisure Enrichment Instructor Manual
A sample leisure enrichment instructor manual from City of Sacramento Parks and Recreation.
Sample Instructor Handbook
A sample instructor handbook from San Carlos Parks and Recreation.
Sample Independent Contractor Instructor Manual
A sample independent contractor instructor manual from City of Ocala Recreation and Parks.
Sample Parks and Recreation Contract Instructor Manual
A sample contract instructor manual from City of Anaheim Parks and Recreation.
Sample Community College Class Procedure Notes
Sample class procedure notes form Kirkwood Community College.
Sample Adjunct Instructor Handbook
A sample adjust instructor handbook from Tulsa Technology Center.
Sample Continuing and Distance Education Instructor Handbook
A sample instructor handbook from Red River College of Applied Arts, Science and Technology School of Continuing and Distance Learning.
Sample Community College Instructor Handbook
A sample instructor handbook from Lane Community College.
Sample Continuing Education Instructor Guide
A sample continuing education instructor guide from Harper College.
Sample Workforce Development Instructor Manual
A sample economic and workforce development instructor manual from Gaston College.
Sample Instructor Handbook
A sample instructor handbook from Galveston College Continuing Education and Professional Development.
Sample Instructor Policy
A sample list of instructor policies from Clayton State University.
Sample University Instructor Handbook
A sample instructor handbook from Clayton State University.